“The Moment of Truth”
Help your clients to stop agonizing and start taking action to transition “problem employees” out of their organizations.
…Welcome to the Resource Library, a project of the Galliard Family Business Advisor Institute. Here's the full collection. Some content is available for members only.
Help your clients to stop agonizing and start taking action to transition “problem employees” out of their organizations.
…The Master Family Business Coaching Hotline offers one-hour online coaching sessions with Galliard network experts, including Founder and Board Chair, Lisë Stewart.
…In our Human Resources consulting practice, one of our favorite euphemisms for performance management issues is when a client tells us that they need our help because an employee “isn’t working out.”
…Professional service providers are being challenged like never before to distinguish themselves. Whether working directly with a business owner, key stakeholder, or serving on a cross-functional team of experts, the need to develop greater relationship currency and trust is tantamount to sustained success.
…Founder Lisë Stewart explains:
…Ted leaned across the table and with a pleasant and eager smile, explained to his would-be client that he had a lot of experience and that he was passionate about this work. He talked about all the things that can go wrong in a family business and assured the client that he was there to help. He also showed the client a list of potential references and provided details about the types of projects he had worked on and the results he had been able to achieve.
The client, polite and thoughtful, listened patiently. He asked a few questions and talked sparingly about his business. He never mentioned his family. He never told his story or shared more than the most cursory aspects of life. An opportunity just passed us by…
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